Thursday, June 16, 2016
817 Massachusetts Street ● 785-843-4266
As enduring as the gems it creates, repairs and sells, Marks Jewelers sets itself apart with “one-on-one customer appeal,” says sales manager, Jaclyn Iden, who has worked at the store for nine years. Their customer service is so spot-on that when a patron came in to order a Mother’s Day pendant, Iden worked with him to hatch a sparkling plan to surprise his mom. Iden placed the gift in the window display for her to spot as she and her son walked down Massachusetts Street on their way to dinner following a KU men’s basketball victory. Another happy customer and everlasting memory was triumph enough for Iden.
Best of Lawrence 2016