jessibean

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Kokoro

I honestly love this restaurant, but the past -three- times I've been there, I've had some of the worst service I've ever had. And not within a few weeks; once was in March, once was in June, and once was just last night. I keep going back because I love the food, but after my experience last night, it will be a while before I return. They are horribly under staffed and seem to have a huge lack of communication among each other. Our waitress at the teppanyaki took our order, wandered off, and we had to find her after about 20 minutes to remind her we had an appetizer - and she didn't even recognize which table we were from. We had trouble even getting water refilled or getting our salad and soup plates cleaned. We had reservations for 5:45 and we didn't leave the restaurant until nearly 8 o'clock - I'm aware going to the teppanyaki is an experience and sometimes a drawn out one, but that seemed a little over the top. My food was still delicious, but until their service improves, I will be finding somewhere else to go.

August 16, 2010 at 9:39 a.m. ( | suggest removal )