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Henry T's Bar & Grill

So . . . I see that no one has commented on Henry T's for a couple of years. Back then I would have whole-heartedly agreed - awesome burgers, the best wait staff, Allen Fieldhouse West . . .

Well . . .

I don't know all the details about what's going on with Henry T's but I do know One Thing and that One Thing is,

I want my old Henry T's back.

My wife and I have never been ones to complain at the slightest annoyance. We suffer along with everyone else, the little foibles that simply prove that waitresses and cooks and all are simply human like everyone else. We do not have out noses up in the air . . . we are people too.

We also normally tip 20% - I just wanted you to know that we are not cheap-arses. In short, I like to think that we are the customers that the staff at Henry T's would WANT to have.

But this current situation is RIDICULOUS!

Tonight makes three visits in a row where we have experienced MAJOR problems . . . in addition to those normal little problems that we typically are happy to overlook.

What ever happened to the vastly experienced, kind, caring wait staff that was there for years and years? Did new owners take over in 2007 and cut the base pay, thereby losing the valuable services of a seasoned crew? We can only guess.

Three weeks ago, we were there on a Saturday afternoon and the KU game wasn't on any of the TVs that we could see . . . and many of the customers there were wearing their KU shirts. Why no one asked to turn on the game, I have no idea, but it certainly wasn't on the mind of Henry T's staff.

Our waitress that day gave us the impression that we were annoying her with our business . . . but wait . . . OK - I could go into all kinds of exacting details as to what happened when and all that . . . but here's the bottom line;

SOMETHING has changed at Henry T's and it has NOT been a change for the better. I don't know what it is. IF it's new owners, they need to take a lesson from the old owners. My wife is ready to just give up on Henry T's and never go there again.

I would like to think that Henry T's can still make some corrections, return things to the way they were and retain their place as the choice of the neighborhood and much of the city for our favorite bar and grill. My family and our friends have spent THOUSANDS of dollars there over the last couple of decades or so AND we would have been happy to continue to do so. Now, it's not such a sure thing. Now Henry T's is going to have to win our business back.

A note to Henry T's management - just remember - chasing profit at all costs is usually a disastrous way to run a business in the long term because it often costs you your customers. And without customers . . . what fun is a business?

November 3, 2007 at 8:40 p.m. ( | suggest removal )

ABJ ... we'll never forget!

I'm an ancient old fart (relatively) and I have to say that it's been a long-assed time since I've heard a band from the region with the pop sensibilities of ABJ. Thulium was a relatively heavy name for a band with such a light sense of being that it didn't really fit.

I'm glad to see the change and I look forward to hearing what Chesen and Groebe have in their future.

my $.02

/phlash!

January 28, 2005 at 11:08 p.m. ( | suggest removal )

'Business as usual'

I thought the article was pretty good. At least the lazer.com web site had a link to it - and you know it's not exactly kind to the old station . . .

But yeah - you know that in the 90's the lazer was on all the radios in all the shops allover town and you heard it in the cars next to you in traffic and it was everywhere all the time.

But somehow, someway, the management FAILED to convert that popularity into revenues. Is that the fault of the music programming?

I think NOT.

It's tough to find people who know how to properly sell ANYTHING much less how to be a "sales person" in an industry that HATES salespeople!

Build popularity and then find sales reps who know who to sell the advertising to and how to sell it! Success with an alt-rock format is as as simple as that!

/phlash!

January 28, 2005 at 10:44 p.m. ( | suggest removal )